Frequently Asked Questions

Clear answers to common hire questions

Below are answers to common questions about booking, payment, equipment, towing, delivery, cleaning and returns.

If you need further information, please contact Penny at Pinnacle Peak Hire. We are happy to help you choose suitable equipment, attachments and hire options before your booking.

Booking & Payment

How do I book equipment?

Bookings can be made through our online booking system. Select the equipment, attachments and optional services you require, choose your hire dates and complete your booking details.

Live availability and applicable multi-day pricing are displayed during the booking process.

Or call us on 0493 123 217.

When do I pay for my hire?

Hire charges can be paid online at the time of booking through our secure payment process.

If you prefer an alternative payment method, payment can instead be arranged at collection or delivery. Please contact us if you would like to use an alternative payment method.

Is a security deposit required?

Yes. A $100 security deposit is taken at the time of booking.

The security deposit is separate from the equipment hire charge and is refunded promptly after the equipment has been returned without issue.

Is a bond required?

No. Pinnacle Peak Hire does not charge a separate bond.

A $100 refundable security deposit is taken at booking and returned promptly following an issue-free return.

When will my $100 security deposit be refunded?

The security deposit is refunded promptly after the equipment has been returned and checked, provided there are no outstanding issues associated with the hire.

Are your prices inclusive of GST?

Yes. All advertised Pinnacle Peak Hire prices include 10% GST.

The price displayed through our website and booking system is the GST-inclusive customer price.

Do you offer multi-day hire discounts?

Yes. Multi-day discounts apply to selected equipment when hired for consecutive days.

Where applicable, the reduced daily rate is calculated automatically when you select your hire dates through the online booking system.

Can I hire equipment for only one day?

Yes. Single-day hire is available.

Select your required date through the online booking system to check availability and the applicable hire rate.

Equipment & Attachments

Do I need experience to operate the equipment?

Basic familiarity with plant and machinery is recommended.

Our equipment has been selected for straightforward operation, and basic familiarisation can be provided at handover. The hirer remains responsible for operating the equipment safely, appropriately and in accordance with the hire conditions.

What is included with my equipment hire?

Inclusions vary depending on the machine selected.

Depending on the equipment, standard hire may include:

• Plant trailer
• Digging and mud buckets
• Tilt hitch
• 4-in-1 bucket
• Other equipment specified on the individual product page

Optional attachments and services can also be selected when available.

Can I add attachments to my hire?

Yes. A range of compatible attachments can be added to selected equipment bookings, subject to availability.

For example, attachments available with our Caterpillar 301.7CR Mini Excavator include:

• Digga PDX2 auger drive
• 200 mm auger bit
• 300 mm auger bit
• 450 mm auger bit
• Ripper attachment

Optional attachments and their hire rates are shown through our online catalogue.

Can I use the equipment for any job?

Equipment must only be used for its intended purpose and in accordance with safe operating practices.

The hirer is responsible for ensuring the selected equipment and attachments are suitable for the intended work, site conditions and application.

If you are unsure which machine or attachment is suitable, please contact us before booking.

Pickup, Delivery & Towing

Can I collect the equipment myself?

Yes. Customer collection is available from Peak Crossing, Queensland.

For equipment supplied on a plant trailer, you will generally require:

• A suitable vehicle with a 3.5-tonne towing capacity
• A suitable tow hitch
• A valid driver's licence
• A compatible smartphone with Bluetooth capability
• The Elecbrakes app installed for trailer brake control

Do you offer delivery and collection?

Yes. Pinnacle Peak Hire can arrange delivery and collection directly to and from your site.

Charges are based on the distance travelled from Peak Crossing and can be selected or arranged as part of your booking.

Do you deliver to Ipswich and the Scenic Rim?

Yes. We provide local delivery to Ipswich, the Scenic Rim and surrounding areas, subject to availability and travel distance.

Please contact us if you would like assistance confirming delivery to your location.

How is delivery charged?

Delivery and collection are charged separately according to the distance from Peak Crossing.

If you require both delivery and collection, both services will need to be included in your booking.

What do I need to tow the plant trailer?

Customers collecting plant on one of our trailers require:

• A vehicle with a suitable 3.5-tonne towing capacity
• A compatible tow hitch
• A smartphone with Bluetooth capability
• The Elecbrakes app installed and ready for use

The customer remains responsible for ensuring their vehicle is legally and appropriately rated for the trailer and equipment being collected.

How do the trailer brakes work?

Our plant trailers are fitted with an Elecbrakes wireless electric braking system.

Before departure, the hirer will need to:

• Download the Elecbrakes app
• Connect to the trailer braking system using Bluetooth
• Configure the braking settings
• Test the braking system before departure

Download the app here:

iPhone (iOS)

Android

During Your Hire

What happens if the equipment breaks down?

If you experience a fault, warning or breakdown, contact Pinnacle Peak Hire immediately.

Do not continue operating equipment that may be damaged, unsafe or malfunctioning.

What happens if it rains during my hire?

We understand that wet weather can prevent earthmoving equipment from being used safely or effectively.

If rain interrupts your project and the equipment is not already booked by another customer, we may allow you to keep the equipment longer at no additional charge.

Alternatively, your booking can be moved to another suitable date at no additional rebooking charge.

Wet weather arrangements remain subject to equipment availability, so please contact us as soon as possible.

Can I extend my hire?

Yes, subject to availability.

If your project takes longer than expected, contact Penny as soon as possible. Where the equipment has not been booked by another customer, we will do our best to extend your hire.

Cleaning & Return Condition

Do I need to clean the equipment before returning it?

Yes, unless you have selected our optional Plant Cleaning Service.

Equipment should otherwise be returned:

• Reasonably clean
• Refuelled where applicable
• Free from rubbish
• In the same general condition in which it was supplied

Can Pinnacle Peak Hire clean the equipment for me?

Yes. You can add our Plant Cleaning Service for $33 incl. GST per hire.

Selecting this option means you do not need to complete the normal wash-down before returning the equipment. We will take care of the standard post-hire cleaning for you.

What happens if the equipment is returned late?

Late returns may incur additional hire charges and may affect another customer's booking.

Please contact us as soon as possible if you expect to be delayed. Where possible, we will work with you to arrange an extension. We can usually accommodate reasonable extensions where equipment availability allows.

Can I return the equipment early?

Yes. Equipment can be returned before the end of the booked hire period.

However, unused hire time is generally not refundable because the equipment has been reserved and unavailable to other customers for that period.

Damage, Insurance & Responsibility

Am I responsible for damage to the equipment?

The hirer is responsible for the equipment during the hire period in accordance with the applicable hire terms.

Any damage, fault, accident or loss should be reported to Pinnacle Peak Hire immediately.

Is the equipment insured?

Pinnacle Peak Hire maintains insurance for its plant and equipment.

However, the hirer may remain responsible for applicable excesses, damage, loss or costs not covered by insurance in accordance with the hire agreement.

What happens if equipment is lost or stolen?

Contact Pinnacle Peak Hire and the police immediately if hired equipment is lost or stolen.

Liability for lost or stolen equipment is determined in accordance with the hire agreement and applicable insurance conditions.

General

Where is Pinnacle Peak Hire located?

Pinnacle Peak Hire is based in Peak Crossing, Queensland, providing equipment hire throughout surrounding areas including Ipswich, the Scenic Rim and Western Brisbane.

Who do I contact if I need help choosing equipment?

Contact Penny at Pinnacle Peak Hire by phone or email.

We can help with questions about:

• Equipment selection
• Attachments
• Towing requirements
• Delivery and collection
• Hire periods
• Pricing
• Cleaning
• Booking arrangements

Still Have a Question?

If your question is not answered above, please get in touch.

We want customers to know what they are hiring, what is included, what it costs and what is required before the equipment leaves Pinnacle Peak Hire.