Your privacy matters
Pinnacle Peak Hire Pty Ltd is committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner.
This Privacy Policy outlines how personal information is collected, used, disclosed, and stored in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information is collected
Pinnacle Peak Hire may collect personal information necessary to provide equipment hire services, including:
- Full name
- Contact details (phone number and email address)
- Residential address
- Driver’s licence or identification details
- Payment information
- Booking and hire history
Information may also be collected automatically through the website, including:
- IP address
- Browser type
- Website usage data
How information is collected
Personal information is collected through:
- Online booking forms
- Enquiry forms and direct contact
- Phone and email communications
- Identity verification at the time of hire
- Website interactions
Information is collected directly from you wherever possible.
Why information is collected
Personal information is collected and used to:
- Process and manage bookings
- Verify identity and eligibility to hire equipment
- Facilitate payment and invoicing
- Provide customer support
- Send booking confirmations, reminders, and updates (including SMS notifications)
- Comply with legal and contractual obligations
Disclosure of information
Personal information may be disclosed to trusted third parties where necessary to operate the business, including:
- Payment processors (such as Stripe)
- Booking and inventory systems (such as Booqable)
- SMS and communication providers
- Insurance providers
- Finance providers where equipment is subject to finance arrangements
- Legal or regulatory authorities where required by law
All disclosures are limited to what is reasonably required.
Data security
Pinnacle Peak Hire takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes:
- Secure online systems
- Controlled access to information
- Use of reputable third-party platforms with security safeguards
While reasonable steps are taken, no system can be guaranteed completely secure.
Payment information
Payment details are processed securely through third-party providers. Pinnacle Peak Hire does not store full credit card details.
Customers may be required to:
- Provide payment details at booking
- Authorise charges for hire fees, damages, or other costs in accordance with the hire agreement
SMS and communications
By providing your contact details, you consent to receiving communications related to your booking, including:
- Booking confirmations
- Payment reminders
- Hire reminders
- Important service updates
These communications may be sent via email or SMS.
Access and correction
You may request access to your personal information or request corrections where information is inaccurate or incomplete.
Requests can be made by contacting Pinnacle Peak Hire directly using the contact details below.
Retention of information
Personal information is retained only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and financial record-keeping obligations
Cookies and website tracking
The website may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic
- Support booking functionality
You may adjust your browser settings to disable cookies if preferred.
Third-party links
The website may contain links to third-party platforms. Pinnacle Peak Hire is not responsible for the privacy practices of those external sites.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business operations.
The current version will always be available on the website.
Contact
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Pinnacle Peak Hire Pty Ltd
Email: [email protected]